Privacy Policy

01Who we are

Nuwa Cars Limited (“Nuwa Cars”, “we”, “us”) is the data controller for the personal information you share with us through this website, by telephone, by email or in our showroom. Our registered office is 12 Kingsway Court, London, W1K 5AB.

02Information we collect

Depending on how you interact with us, we may collect the following information:

• Contact details – your name, email address, telephone number and postal address.
• Vehicle details – the registration, mileage and condition of a car you wish to sell or part-exchange.
• Purchase and finance details – identification documents and financial information required to complete a sale or finance application.
• Website usage – pages visited, device and browser information, collected through cookies and similar technologies.
• Correspondence – the content of enquiries, test-drive requests and messages you send us.

03How we use your information

We use your personal information to:

• Respond to enquiries, arrange viewings, test drives and valuations.
• Complete the purchase or sale of a vehicle, including delivery and handover.
• Submit finance applications to our panel of lenders, where you have asked us to.
• Provide warranty, servicing and aftercare support.
• Send you news of new arrivals and offers, where you have opted in.
• Improve our website and showroom experience.

04Legal basis

We process your information where it is necessary to perform a contract with you, where we have a legitimate interest in running our business, where we have a legal obligation (for example, anti-money-laundering checks on vehicle purchases), or where you have given consent, such as for marketing emails.

05Sharing your information

We never sell your personal information. We share it only with trusted partners who help us deliver our services, including finance providers, warranty administrators, delivery and logistics companies, the DVLA and vehicle-history providers, and our IT and payment-processing suppliers. Each partner is bound by contract to protect your data.

06Cookies

Our website uses essential cookies to function and, with your consent, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings at any time.

07How long we keep your information

We keep records of vehicle purchases and sales for seven years to meet our legal and accounting obligations. Enquiry and marketing data is retained for up to three years from your last contact with us, unless you ask us to delete it sooner.

08Your rights

Under UK data-protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information, where we no longer need it.
• Object to, or restrict, our processing of your information.
• Withdraw consent to marketing at any time using the unsubscribe link in any email.
• Complain to the Information Commissioner’s Office at ico.org.uk.

09Contact

To exercise any of these rights, or to ask a question about this policy, email privacy@nuwacars.co.uk or write to us at the address above. We may update this policy from time to time; the date at the top shows when it was last changed.